Privacy Policy

What we collect

• What you give us: name, phone, email, property address, the service you need, the message about your project and any documents or photos you send (for example, a violation notice or a survey).
• When you write or call us by phone, WhatsApp, Instagram or Facebook: your number or username, the content of the conversation and the date.
• From our ads: which ad or campaign brought you (parameters such as utm_source, utm_campaign or fbclid).
• Technical visit data: IP address, browser, device, pages viewed and the referring page, through our hosting provider and the Meta pixel (see “Cookies and pixel”).

How we use it

• To answer your request, call or message you about your case, prepare estimates and manage your permit, plans or legalization.
• To file your case with the city or county when the process requires it.
• To learn which ads and pages work, and to show our ads to people they may help.
• To comply with legal obligations and keep the records the law requires.

We do not sell your data

We do not sell or rent your personal information to anyone.

Who we share it with

• The city, county or other authority your process is filed with.
• Independent Florida-licensed professionals (architects, engineers, surveyors) working on your project, only with what they need.
• Technology providers that serve us: Meta (Meta pixel and Conversions API, WhatsApp, Instagram and Facebook), Google (email, Google Search Console and Google Analytics, which measure how the site appears on Google and how it is used), Microsoft (Clarity, which records clicks, scrolling and heatmaps anonymously to improve the site), Vercel (hosting of this site) and the private servers that run our client system.
• When required by law or to protect our rights.

Cookies, Meta pixel and analytics

We use the Meta pixel (Facebook/Instagram): a piece of code that, when you visit the site, sends Meta data about the visit (for example, that you viewed a page or tapped the WhatsApp button) and stores cookies such as _fbp and _fbc. We also send Meta, from our server, events such as a form submission, becoming a client or a payment and its amount (Conversions API), and we may upload our customer list to create ad audiences. Your email, phone and name are encrypted (hashed) before they leave. Meta may use this data to measure ads and to relate your activity across different sites over time.

We also use Google Analytics (_ga cookies) to count visits and learn which pages are useful, and Microsoft Clarity (_clck and _clsk cookies) to see, in aggregate, where people click and how far they read. Clarity hides what you type in text fields. You can opt out of Google Analytics with Google's official add-on (tools.google.com/dlpage/gaoptout) and block both with a tracking blocker or by deleting cookies.

How to limit it: adjust your ad preferences at facebook.com/adpreferences; block or delete third-party cookies in your browser settings; or use a tracking blocker. The site works the same without those cookies.

We do not set our own advertising cookies. Your browser keeps, for up to 90 days in its local storage, which ad or search brought you (utm, fbclid, gclid and similar), so the form knows it even if you come back another day; you can erase it by clearing this site's data in your browser.

“Do Not Track” signals

Your browser may send a “Do Not Track” signal. There is currently no common standard for responding to it, and this site does not change how it works when it receives one. You can limit tracking with the options in the previous section.

Consent to calls, texts and WhatsApp

If you give us your number on the form or message us, you authorize us to call you and send you SMS or WhatsApp messages about your request, including automated follow-up messages. Consent is not a condition of purchasing our services. Carrier rates may apply.

To stop receiving messages, reply STOP or BAJA, or write to wmpermisos@gmail.com. We mark your number “do not contact” and stop messaging you, except for one opt-out confirmation.

This section is written with the Florida Telephone Solicitation Act (Fla. Stat. 501.059) and the federal TCPA in mind.

How long we keep it

We keep your data while we handle your request or project and afterwards for as long as needed for the service, to respond to the city or county and to comply with the law (for example, records of permits already filed and of payments).

Your rights and how to delete your data

You can ask us to see, correct or delete your data. Write to wmpermisos@gmail.com with the subject “Delete my data” and the name or phone you used. We delete your information within 30 days and confirm by email, except records the law requires us to keep for permits already filed.

Children under 13

Our services are not directed to children under 13 and we do not knowingly collect their data (COPPA). If you believe a child gave us their data, write to us and we will delete it.

Security

We use reasonable measures to protect your data, such as an encrypted connection (HTTPS) across the site and username-and-password access to our client system. No system is 100% secure; if we detect an incident affecting your data, we will notify you as Florida law requires.

Changes to this policy

If we change this policy, we will post the new version on this page with its effective date. If the change is significant, we will highlight it on the site.

Contact

WAYMAKER PERMITS INCORPORATED (WayMaker Permits & Designs)

494 Palm Ave, Hialeah, FL 33010, United States

Phone and WhatsApp: (305) 450-2898

Email: wmpermisos@gmail.com

Hours: Monday to Friday, 8am–5pm (Miami time)